Shipping policy
At Daniel Pet Shop, we aim to provide clear and transparent shipping details to ensure a seamless experience for our customers. Please review our shipping policy carefully.
1. Shipping Methods and Times
1.1 Processing Time:
- Orders are typically processed within 1-2 business days after payment.
1.2 Estimated Shipping Times:
- Shipping time is 6-10 business days.
Please note that these timeframes are estimates and may vary depending on the shipping destination and unforeseen circumstances, such as customs delays or carrier issues.
2. Shipping Costs
2.1 Free Shipping:
- We offer free shipping on all orders.
2.2 Customs, Duties, and Taxes:
- International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
3. Order Tracking
3.1 Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
3.2 Tracking updates may take up to 48 hours to appear after the package has been shipped.
4. Delivery Issues
4.1 Incorrect Shipping Information:
- Customers are responsible for providing accurate shipping details. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.
4.2 Lost or Damaged Packages:
- If your package is lost or arrives damaged, please contact us at contact@danielpetshop.com within 7 days of delivery for assistance. Provide your order number and photos (if applicable).
4.3 Unclaimed Packages:
- Packages that are returned to us as unclaimed will be reshipped at the customer’s expense or refunded (minus the shipping cost).
5. Contact Information
For any shipping-related questions or concerns, please contact us at: contact@danielpetshop.com
Company name: LUNO E-COMMERCE LIMITED
Registration: 78975388
Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG